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Provides leadership and day-to-day oversight for:
•New admissions activities including waiting list administration, intake and leasing of public housing relocation referrals, special admissions, and waiting list applicants.
•All project-based administration including Mod Rehab, Project-Based Vouchers, McKinney supportive housing, and Regional Housing Initiative
•Processing of portability vouchers in and out of the City of Chicago
•Processing of new contracts and subsidy payments
•Develops the strategies and timetables for achieving department and company goals and objectives. Directs the activities, monitors and holds accountable the team leaders and coordinators in this regard.
•Provides oversight to administrative services group, responsible for reception area staffing, electronic document imaging services (scanning), and trouble-shooting facilities issues.
•Assures the efficient coordination of workflow and communication between departments, and with other sub-contractors and vendors.
•Assures that the department’s work is in compliance with all relevant HUD regulations, CHA Administrative Plan and policies and procedures.
•Interfaces with directors and managers of Satellite and Central Offices, Performance Management to identify program, system and staffing challenges, and develop and implement strategies or design training initiatives that address these issues, including staff development.
•Provides direct reports with frequent feedback on their performance, works with them to establish team objectives and individual and personal development goals. Oversees the team leaders’ and coordinators’ supervisory responsibilities that include assigning and reviewing work, training, addressing employee problems, and holding employees accountable.
•Tracks and monitors activity, productivity, quality, and customer service and utilizes the data to effectively manage the department. Prepares and submits reports as required.
•As a member of the executive team, participates in evaluating performance, staff development, establishing policy and procedure, and creating innovative solutions to improve efficiency and effectiveness.
QUALITIFICATIONS REQUIRED
This position requires the following skills, competencies, and experience:
•Bachelor’s degree, preferably in Public Administration, Urban Affairs, Sociology, Government, or related field. Minimum eight years of progressively more responsible experience with at least three of those years in the management of a housing or similar project or department, including supervision of a sizable staff.
•Demonstrated excellent interpersonal and oral and written communication skills, including public speaking skills.
•Demonstrated analytical skills and ability to create Excel spreadsheets, understand and manipulate data, prepare Power Point presentations, and write narrative reports
•Demonstrated ability to take initiative to meet the needs of clients, property owners, and staff, and anticipates changing conditions and makes appropriate adjustments.
•Commitment to a strong results-oriented and performance management focus.
•Familiarity with the Housing Choice Voucher Program, Family Self-Sufficiency, mobility counseling, homeownership, and Family Unification Programs preferred but not required.
•Certification by Quadel in Housing Choice Voucher Program Proficiency within 90 days of hire.
Visit our website to learn more about this opportunity www.quadel.com
